FUSE 3 Communications Creates a Hosted PBX Offering with TransNexus and Acme Packet

(Atlanta, GA, May 14, 2012) – With the help of TransNexus, the VoIP management software experts, FUSE 3 Communications has recently expanded their business to include a hosted PBX offering.  Read the complete case study.

FUSE 3 had a goal of providing complete hosted technology infrastructure for their customers, and one area of technology that they were lacking was telephony.  FUSE 3 decided to expand their IT offerings to include hosted PBX service.  FUSE 3 needed a solution that could keep costs low and provide customers with the same quality of experience that they expected from other FUSE 3 managed services.  FUSE 3 wanted to be able to offer a variety of features that many of their clients thought were out of their reach including voicemail, voice to email, internal extensions, and call recording.

FUSE 3 used its experience in providing hosted services to build its hosted PBX platform in-house. To ensure the highest level of security and reliability for their customers, FUSE 3 purchased the industry-leading Net-Net Session Director session border controller (SBC) from Acme Packet.  These SBCs provided critical control functions to deliver high quality interactive communications—voice, video and multimedia sessions—across IP network borders.  In addition to its hosted PBX platform and the Acme Packet Net-Net Session Director, FUSE 3 also needed a service provider operations support system (OSS) for dynamic least cost routing, Direct Inward Dialed (DID) routing, quality of service (QoS) reporting and alarms, and trouble shooting.

 “TransNexus was referred to FUSE 3 by Acme Packet our session border controller vendor,” said Michael Greco, CTO of FUSE 3.”  “We had multiple conversations and meetings with TransNexus and their experience was a tremendous help. With the support of the TransNexus staff we put together a detailed implementation plan and quickly deployed the TransNexus solution with our Acme Packet SBCs.”

TransNexus is an Acme Packet Interop Plus Partner.  These technology ecosystem partners represent a wide range of companies that interoperate with Acme Packet’s product suite.  Interop Plus partners must complete interoperability testing for current and new product releases, which are deployed with Acme Packet in customer locations. Acme Packet’s SBCs generate comprehensive Call Detail Records, which TransNexus software converts into robust traffic and QoS reports.  “TransNexus was really built to take advantage of the information collected by Acme Packet.  Out of the box, TransNexus was ready to go with our network,” said Greco.

The complete  TransNexus Routing, Operations and Billing Support System (ROBSS) consists of the NexOSS software suite and the OSPrey routing server, which work with any SBC for dynamic least cost routing and comprehensive reporting.  TransNexus ROBSS works both for outbound calls and inbound Direct Inward Dial (DID) calls.  With this solution, FUSE 3 was able to offer customers a telephone number and route inbound SIP calls from the PSTN.

TransNexus creates a routing table with up to 100,000,000 translations, which ensures that FUSE 3 never loses money on a call.  In addition, TransNexus offers routing by calling and called number, time of day, day of week, and jurisdictional routing.  This allows FUSE 3 to offer a variety of routing products to their customers, including multi-office connections and “Find-Me” services.

With the TransNexus system in place, FUSE 3 was able to complete their portfolio of IT solutions with VoIP telephony.  “Since using TransNexus and Acme Packet to implement our hosted PBX offering, we are able to provide an end to end solution customized to their individual business needs,” said Greco.  

TransNexus reporting solutions monitor the FUSE 3 network in near-real time, 24 hours a day, 7 days a week.  According to Greco, “The TransNexus solution we implemented has allowed us to dramatically increase profits and customer satisfaction by providing us complete insight into call flow, call quality, and traffic patterns.”  

“Overall we couldn’t be happier with TransNexus,” said Greco.  “Their support response and product offering just cannot be met.”

About TransNexus 

TransNexus is a software development company specializing in applications for managing wholesale VoIP networks. Important carrier features offered by TransNexus are least cost routing, quality of service routing, number portability, fraud detection, profitability analysis and wholesale billing. TransNexus is located in Atlanta, Georgia and is a privately held Delaware C corporation. For more information, visit http://www.transnexus.com.

About FUSE 3 Communications

Since 1997, FUSE 3 Communications has been focused on fulfilling the technology needs of the small and medium business (SMB) market in California by providing a complete hosted technology infrastructure.  FUSE 3 delivers an array of managed and ala carte Information Technology solutions and services, including desktop support, collocation, data backup and recovery, voice and data cabling, T1 connectivity, and consulting.  Using a state-of-the-art Network Operations Center with remote management tools, and an experienced team of engineers, FUSE 3 has made it their mission to design, implement, and maintain enterprise-quality, scalable IT infrastructures and solutions that unlock business potential and increase productivity.

About Acme Packet

Acme Packet (NASDAQ: APKT), the leader in session delivery network solutions, enables the trusted, first-class delivery of next-generation voice, video, data and unified communications services and applications across IP networks. Our Net-Net product family fulfills demanding security, service assurance and regulatory requirements in service provider, enterprise and contact center networks. Based in Bedford, Massachusetts, Acme Packet designs and manufactures its products in the USA, selling them through over 220 reseller partners worldwide. More than 1,600 customers in 107 countries have deployed over 16,000 Acme Packet systems, including 88 of the top 100 service providers and 41 of the Fortune 100. For more information visit www.acmepacket.com.

Contact 

Valerie Bradford, Product Marketing Manager 

Valerie(dot)Bradford(at)transnexus(dot)com 

678.819.7092

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VoIP Fraud: Why it Happens and How to Stop it

A salesman at a Bangor, Maine auto parts store arrived at the office on the morning of February 22 and noticed that all 11 of the company’s phone lines were lit up. As he was the first to arrive, and the only person in the building, he knew that something was amiss. As it turned out, the company’s private branch exchange (PBX) had been hacked. In a single night, the hackers had racked up a long distance bill that was roughly double the company’s average monthly phone bill. A similar incident was recently reported by a Los Angeles software company, who found that scammers hacked into their PBX and placed 4,390 long distance calls in under an hour (that’s over 150 calls per minute).

Fraud in the VoIP industry is on the rise in 2012. A recent report from watchdog group, the Australian Competition and Consumer Commission (ACCC) detailed over 83,000 fraud complaints in 2011. That is nearly double the number of complaints from 2010, and quadruple the number from 2009. Fraud is common in industries across the board, but has become a startling issue for VoIP carriers and providers. In fact, the ACCC estimates nearly 20% of the fraud complaints they received in 2011 involved hacking in the telecommunications industry.

TransNexus Adds Fraud Detection Alarms to Latest Release of SDReporter for Acme Packet SBCs

(April 11, 2012 – Atlanta, GA) - TransNexus announced today the new version 3 release of SDReporter, an innovative Quality of Service and Traffic Reporting software for enterprises.   The software now includes a powerful new fraud detection module, which tackles the growing problem of call fraud in the VoIP industry.  “With the new fraud prevention features included with SDReporter V3 from TransNexus, service providers stand to gain new levels of protection for themselves as well as their customers and VoIP subscribers,” said Jim Dalton, president of TransNexus.